FAQ

Payment Method

We accept various payment methods for your convenience. During checkout, you can choose from options such as credit card, debit card, PayPal, and more.
The name of our business will be displayed on your credit card or bank statement after you make a purchase from SunkenSkull.

How much is shipping?

Great news! We provide free shipping on all orders, ensuring a seamless shopping experience.

Why didn't my order come together in one package?

Sometimes, items from a single order might be dispatched separately from different warehouses. This is done to ensure efficient delivery and may result in multiple packages arriving at different times.


How do I track my order?

You can easily track your order by visiting our tracking page. You have three options for tracking:

1. Enter your order number along with the email or phone number used during the purchase.
2. Use the tracking number provided to you after your order was dispatched.

How long will it take for my order to be delivered?

The delivery time varies based on your location and chosen shipping method. Generally, orders are delivered within 2 to 4 weeks. Please note that during peak seasons, delivery might take a bit longer due to higher demand.


My Order

Placing an order is simple. Browse our products, select the ones you want, and add them to your cart. Then proceed to checkout, where you'll provide your shipping details and choose your payment method. After completing the payment, your order will be confirmed.

Once an order has been placed, it's not possible to edit it through the website. However, if you need to make changes or have any concerns, please contact our customer support at support@sunkenskull.com within 24 hours as soon as possible.

Returns & Refunds

Our exchange and return policy is designed to ensure your satisfaction. If you're not happy with your purchase, please review the Return and Refund Policy for detailed information on the process.

In the unfortunate event that you receive a damaged product, please reach out to our customer support at support@sunkenskull.com within 30 days. We will guide you through the necessary steps to resolve the issue.


Lost Tracking Number

If you've misplaced your tracking number, don't worry. Get in touch with our customer support at support@sunkenskull.com, and we'll be glad to assist you in retrieving it.

Lost or Stolen

It's important to note that we cannot be held responsible for packages that are lost or stolen during transit. We recommend keeping an eye on your tracking information for updates.

Location

Sunken Skull is based in Australia, where we operate to serve our customers worldwide.

Product Images / Photos

The images used on the website are for reference only and do not reflect the actual configuration of the product.

We do not provide any guarantee as to the accuracy, completeness or suitability of the images shown of the products for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.